From commanding tanks to revolutionizing customer feedback through AI

Episode Summary

From commanding tanks to revolutionizing customer feedback through AI, Guy Nirpaz's entrepreneurial journey shows how sometimes the best innovations come from questioning the status quo. Learn how his company Perspective AI is transforming the way businesses understand their stakeholders by replacing impersonal surveys with AI-powered conversations that achieve 90% completion rates and uncover insights that traditional methods miss. 00:00 Introduction and Espresso Hour 00:36 Early Career and Military Service 02:13 Transition to Technology and IBM 03:20 Joining Mercury and Giga Spaces 04:53 Entrepreneurial Journey and Founding Tatango 05:41 Music and Entrepreneurship 12:49 Philosophy on Education and Failure 19:10 Challenges in Entrepreneurship 22:40 Current Venture: Perspective AI 31:56 The Problem with Traditional Surveys 32:38 The Annoyance of Constant Feedback Requests 33:51 The Evolution of Surveys: From Pen and Paper to AI 34:32 The Nuances of Customer Experience 36:18 Introducing Perspective: A New Way to Capture Feedback 37:02 How Perspective Works 38:31 The Magic Behind Perspective 42:20 Adapting to User Responses 52:50 The Future of AI in Feedback Collection 54:32 Conclusion and Final Thoughts #Entrepreneurship #AI #CustomerFeedback #StartupStory